Shopper Quality
Our main aim is to help companies improve customer service quality, which directly drives higher sales and profit.
About Us
SHOPPER QUALITY – a customer experience and market research company that has spent more than 18 years helping business and public sector organisations understand their customers better and make data-driven decisions.
Our main area of specialisation is mystery shopper research, which gives an objective assessment of customer service quality, staff performance and the real customer experience. We also carry out qualitative and quantitative studies that help you better understand your target audiences, their needs, expectations and behaviour.
Why Choose SHOPPER QUALITY?
International Experience
We run studies in Lithuania and in international markets, so we know the customer service standards and research specifics of different sectors inside out.
Practical insights
We deliver clear reports, data analysis and specific recommendations that help improve customer experience, service quality and business results.
Long-term partnership
We aim to be a long-term partner, helping organisations track change consistently, measure progress and make well-founded decisions.
Tailored solutions
We adapt every project to the client’s operations, objectives and business needs – we do not use one-size-fits-all templates.
Our Services
Mystery Shopper Studies
The one truly objective study that reveals the real customer experience in your business, the actual competencies of your staff and the effectiveness of your customer service system – and that will help you increase sales substantially – is mystery shopper research.
Market Research
Market research helps you understand your customers better, assess market potential and the competitive environment, and make well-founded business decisions. We carry out both quantitative and qualitative studies, tailored to your business objectives.
Public Opinion Surveys
Public opinion research helps you understand the attitudes, expectations and judgements of the population on issues of public importance. The results provide reliable data for decision-making, policy development and the improvement of public services.
Our Clients
The numbers speak for themselves
Years of experience
Completed Projects
Companies Trust Us
Quality Standards
We work to the highest standards of professional ethics and quality. We are members of MSPA (Mystery Shopping Professionals Association) and ESOMAR (European Society for Opinion and Market Research), so our work follows international principles of market and customer experience research. We guarantee objective, reliable and confidential results by applying professional methodology and a responsible approach at every stage of a study, so that our clients can make data-driven decisions and build long-term value.
