About Us
SHOPPER QUALITY – a customer experience and market research company that has spent more than 18 years helping business and public sector organisations understand their customers better and make data-driven decisions.
Our main area of specialisation is mystery shopper research, which gives an objective assessment of customer service quality, staff performance and the real customer experience. We also carry out qualitative and quantitative studies that help you better understand your target audiences, their needs, expectations and behaviour.
Why Choose SHOPPER QUALITY?
18+ years of international experience
We run studies in Lithuania and in international markets, so we know the customer service standards and research specifics of different sectors inside out.
Practical insights
We deliver clear reports, data analysis and specific recommendations that help improve customer experience, service quality and business results.
Long-term partnership
We aim to be a long-term partner, helping organisations track change consistently, measure progress and make well-founded decisions.
Tailored solutions
We adapt every project to the client’s operations, objectives and business needs – we do not use one-size-fits-all templates.
Neringa Kazlauskienė
Board member, Shopper Quality Group
18 years of experience in mystery shopper and market research.
26 years of experience in international markets: the Baltic States, Poland, the United Kingdom, Belgium and the Netherlands.
26 years of experience in sales growth and marketing.
18 years of experience advising companies on improving operational efficiency and, through that, helping them achieve higher profits.
