360° assessment

360° assessment – what is it?

360-degree assessment is a method of evaluating employee competencies that provides all-round feedback on the performance of an employee or manager. 360 feedback is gathered from several sources – managers, colleagues, customers and the employee being assessed. This kind of 360 employee assessment gives an objective view of strong competencies, identifies areas for development and supports planning of employee training.

What does a 360° assessment reveal?

Leadership and management competencies
Communication and collaboration skills
Decision-making and level of responsibility
How the organisation's values and competencies are applied day to day

How is a 360° assessment carried out?

Where needed, quantitative and qualitative research are combined, making it possible not only to assess employee competencies but also to understand the reasons behind the results.

Want to find out what your customer service quality is really like?
Get in touch

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.