{"id":5029,"date":"2026-08-05T11:31:18","date_gmt":"2026-08-05T11:31:18","guid":{"rendered":"https:\/\/shopper.mywebsite.lt\/customer-satisfaction-surveys\/"},"modified":"2026-08-07T12:05:42","modified_gmt":"2026-08-07T12:05:42","slug":"customer-satisfaction-surveys","status":"publish","type":"page","link":"https:\/\/shopper.mywebsite.lt\/en\/customer-satisfaction-surveys\/","title":{"rendered":"Customer Satisfaction Surveys"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5029\" class=\"elementor elementor-5029 elementor-4808\">\n\t\t\t\t<div class=\"elementor-element elementor-element-085e9a5 e-flex e-con-boxed e-con e-parent\" data-id=\"085e9a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f11bf5f e-con-full e-flex e-con e-child\" data-id=\"f11bf5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd9638 elementor-widget elementor-widget-heading\" data-id=\"3fd9638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction Surveys (NPS)\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44d8d45 e-flex e-con-boxed e-con e-parent\" data-id=\"44d8d45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-380c678 e-con-full e-flex e-con e-child\" data-id=\"380c678\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7100b elementor-widget elementor-widget-heading\" data-id=\"ab7100b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Satisfaction Surveys (NPS) \u2014 What Are They?  \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c90ef72 elementor-widget elementor-widget-text-editor\" data-id=\"c90ef72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer satisfaction surveys help you assess how customers rate your products, services, and overall experience. The survey allows you to determine customer expectations, evaluate the quality of service, and identify areas for improvement. <\/span><\/p><p><span style=\"font-weight: 400;\">One of the most important metrics is <\/span><b>NPS (Net Promoter Score)<\/b><span style=\"font-weight: 400;\">, which measures customer loyalty and the likelihood that customers will recommend your company to others.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e4252c e-con-full e-flex e-con e-child\" data-id=\"0e4252c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d453b3 elementor-widget elementor-widget-image\" data-id=\"0d453b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"819\" src=\"https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-1024x819.webp\" class=\"attachment-large size-large wp-image-5030\" alt=\"\" srcset=\"https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-1024x819.webp 1024w, https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-300x240.webp 300w, https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-768x614.webp 768w, https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-1536x1228.webp 1536w, https:\/\/shopper.mywebsite.lt\/wp-content\/uploads\/2026\/07\/Brand-1-2048x1637.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5159b0 e-flex e-con-boxed e-con e-parent\" data-id=\"b5159b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9098789 elementor-widget elementor-widget-heading\" data-id=\"9098789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">When Should You Conduct Customer Satisfaction Surveys?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75a259e e-con-full e-flex e-con e-child\" data-id=\"75a259e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-353baf2 e-con-full e-flex e-con e-child\" data-id=\"353baf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3005ad4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3005ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-handshake\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-897a86f elementor-widget elementor-widget-heading\" data-id=\"897a86f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Assess customer satisfaction and loyalty<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c01230f e-con-full e-flex e-con e-child\" data-id=\"c01230f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b93a5f4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"b93a5f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-trophy\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f392e elementor-widget elementor-widget-heading\" data-id=\"77f392e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Measure the NPS score<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a931a3 e-con-full e-flex e-con e-child\" data-id=\"2a931a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0729323 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"0729323\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2c69f elementor-widget elementor-widget-heading\" data-id=\"bf2c69f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Identify the causes of customer dissatisfaction<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19c3ced e-con-full e-flex e-con e-child\" data-id=\"19c3ced\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56923ee elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"56923ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-diagnoses\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc9ebc2 elementor-widget elementor-widget-heading\" data-id=\"cc9ebc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Evaluate the quality of customer service<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8611e elementor-widget elementor-widget-heading\" data-id=\"ea8611e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How is the customer satisfaction survey conducted?\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c9f999 elementor-widget elementor-widget-text-editor\" data-id=\"4c9f999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Research Process:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Defining the objectives of the study and the indicators to be assessed.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Development of the questionnaire (NPS and additional questions).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducting surveys online (CAWI), by phone (CATI), or in person (F2F).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data Analysis and Calculation of the NPS Metric.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presentation of results and recommendations.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f994b5 e-flex e-con-boxed e-con e-parent\" data-id=\"1f994b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d929591 e-con-full e-flex e-con e-child\" data-id=\"d929591\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca7caa elementor-widget elementor-widget-heading\" data-id=\"6ca7caa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Want to find out what your customer service quality is really like?<br>Get in touch\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9e5b9 elementor-widget elementor-widget-uael-modal-popup\" data-id=\"3f9e5b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-modal-popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"3f9e5b9-overlay\" data-trigger-on=\"button\" data-close-on-esc=\"no\" data-close-on-overlay=\"no\" data-exit-intent=\"no\" data-after-sec=\"no\" data-after-sec-val=\"1\" data-cookies=\"no\" data-cookies-days=\"1\" data-cookies-type=\"default\" data-custom=\"\" data-custom-id=\"\" data-content=\"saved_container\" data-autoplay=\"no\" data-device=\"false\" data-async=\"\" data-scroll-direction=\"down\" data-scroll-percentage=\"30\" data-scroll-element=\"\" data-page-views-enabled=\"no\" data-page-views-count=\"3\" data-page-views-scope=\"global\" data-sessions-enabled=\"no\" data-sessions-count=\"2\" class=\"uael-modal-parent-wrapper uael-module-content uamodal-3f9e5b9 uael-aspect-ratio-16_9 -popup\">\n\t<div id=\"modal-3f9e5b9\" class=\"uael-modal uael-center-modal uael-modal-custom uael-modal-saved_container uael-effect-1   uael-aspect-ratio-16_9\">\n\t\t<div class=\"uael-content\">\n\t\t\t\t\t\t<div class=\"uael-modal-title-wrap\">\n\t\t\t\t<h4 class=\"uael-modal-title elementor-inline-editing\" data-elementor-setting-key=\"title\" data-elementor-inline-editing-toolbar=\"basic\">Fill in the form<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uael-modal-text uael-modal-content-data clearfix\">\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t<span class=\"uael-modal-close uael-close-icon elementor-clickable uael-close-custom-top-right\" >\n\t\t<i aria-hidden=\"true\" class=\"fas fa-times\"><\/i>\t\t<\/span>\n\t\t\t<div class=\"uael-overlay\"><\/div>\n<\/div>\n\n<div class=\"uael-modal-action-wrap elementor-widget-button\">\n\t\t\t<div class=\"uael-button-wrapper elementor-align-center\">\n\t\t\t<a href=\"javascript:void(0);\" class=\"uael-trigger elementor-button-link elementor-button elementor-clickable elementor-size-sm\" data-modal=\"3f9e5b9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text elementor-inline-editing\" data-elementor-setting-key=\"btn_text\" data-elementor-inline-editing-toolbar=\"none\" >Contact Us<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Satisfaction Surveys (NPS) Customer Satisfaction Surveys (NPS) \u2014 What Are They? Customer satisfaction surveys help you assess how customers rate your products, services, and overall experience. The survey allows you to determine customer expectations, evaluate the quality of service, and identify areas for improvement. One of the most important metrics is NPS (Net Promoter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5029","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/pages\/5029","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/comments?post=5029"}],"version-history":[{"count":30,"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/pages\/5029\/revisions"}],"predecessor-version":[{"id":5661,"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/pages\/5029\/revisions\/5661"}],"wp:attachment":[{"href":"https:\/\/shopper.mywebsite.lt\/en\/wp-json\/wp\/v2\/media?parent=5029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}